Production Support Engineer

Join Rover's Site Reliability and Production Support Team as a Support Engineer to ensure the stability, performance, and availability of our production systems and maintain a positive customer experience.

Requirements

• Act as the primary technical point of contact when CX escalates customer-impacting issues, translating business impact into clear technical problem statements.
• Triage incoming incidents, assess severity and urgency, and communicate status updates across stakeholders in a clear and timely manner.
• Develop and maintain comprehensive runbooks and knowledge base articles for common issues and standard operational procedures.
• Troubleshoot and debug complex production issues utilizing logging platforms, monitoring tools, and database query tools to diagnose the root cause of problems.
• Collaborate effectively with Product Development teams to prioritize, document, and hand off confirmed bugs and large-scale systemic issues for permanent resolution.
• 2+ years of experience in a Production Support, Application Support, Technical Operations, Site Reliability Engineering (SRE), Support Helpdesk or Engineering role focused on production system operations.

Benefits

• Long-term incentive plan with a company performance-based cash payout
• Pension plan
• Private medical insurance
• 25 days PTO
• Meal allowance and flexible compensation plan (transport and nursery)
• Gym membership
• €450 to cover the costs associated with the adoption of a pet
• Annual €150 wellness reimbursement
• Flexible work hours