Senior Engineer, AIOps
Royal Caribbean GroupFlorida, United States
Posted April 28, 2026
Full Time
About the Company
Royal Caribbean Group is the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people.
Job Description
Royal Caribbean Group is seeking a Senior Engineer, AIOps to lead the operational health and reliability of enterprise AI, GenAI, and data platforms. The ideal candidate has deep expertise in Microsoft Azure and Databricks, strong command of LLM and GenAI tooling, and the judgment to make sound architectural and operational decisions independently.
Requirements
- Leads the operational health and reliability of enterprise AI, GenAI, and data platforms
- Serves as the senior technical escalation point for L2/L3 production issues
- Designs and owns observability strategies for AI platform health
- Leads root cause analysis for complex AI inference failures
- Evaluates, onboards, and operationalizes new GenAI capabilities
- Defines operational standards, SLAs, and runbooks for AI platform services
- Builds and operates AIOps pipelines that leverage GenAI to analyze incidents
- Owns the operational health of enterprise data platforms built on Azure and Databricks
- Leads cloud cost governance efforts for Databricks and Azure services
- Enforces and continuously improves platform security posture
- Leads major incident response for platform outages
- Mentors and guides junior engineers
Benefits
- Competitive compensation
- Benefits package
- Excellent career development opportunities