Lead Field Tech/Coordinator
Royal Communications ConsultantsJefferson Township, New Jersey, United States
Posted May 15, 2026
Full Time
About the Company
Royal Communications Consultants (RCC) is a full-service IT firm with over two decades of experience. Specializing in IT consulting, engineering, project management, telecommunications, and infrastructure support, RCC caters to clients ranging from large enterprises to small businesses. The company's core value proposition lies in delivering tailored IT solutions that help clients achieve their business objectives.
Job Description
Lead Technician responsible for leading field support teams, managing staging/inventory, running structured checklists, and driving outcomes. Providing on-site and remote technical support for desktops, laptops, peripherals, printers, and enterprise applications.
Requirements
- Proven experience leading field support teams in distributed environments
- Ability to manage staging/inventory, run structured checklists, and drive outcomes
- Experience training/mentoring technicians and enforcing quality standards
- Ability to travel within assigned region and work extended hours/weekends as required
- Intermediate Level: Troubleshooting Desktop Windows 11 OS issues, Microsoft/Office 365 administration, Microsoft Office
- Basic Level: Antivirus, application installation, mobile OS, network LAN & connectivity troubleshooting, printer troubleshooting
- Experience with MECM, ITAM, ServiceNow, DUO, Cisco Secure Client is strongly preferred
