Outcomes Monitoring Actions and Journeys Manager

Job Title: Outcomes Monitoring – Actions and Journeys Manager. End-to-end oversight of actions arising from outcomes monitoring, determining prioritisation, and ensuring insight from customer journeys is incorporated into outcomes monitoring assessments.

Requirements

• Strong understanding of Consumer Duty and regulatory expectations relating to customer outcomes
• Experience in action management, issue tracking, governance or continuous improvement within a regulated environment
• Excellent written and verbal communication skills

Benefits

• 28 days annual leave in addition to bank holidays
• up to 14% employer matching pension scheme
• private medical insurance