Outcomes Monitoring Methodology Senior Manager
Royal London GroupCity of Edinburgh, Scotland, United Kingdom • Glasgow, Scotland, United Kingdom • England, United Kingdom
Posted March 30, 2026
Full Time
About the Company
Royal London, the UK's largest mutual life, pensions and investment company.
Job Description
Job Title: Outcomes Monitoring Methodology Senior Manager. Lead the evolution and assurance of the Customer Outcomes Framework, and act as senior authority on outcomes monitoring methodology.
Requirements
- Strong understanding of Consumer Duty and FCA expectations of good and poor practice in outcomes monitoring.
- Proven experience designing, governing or assuring methodologies, frameworks or metrics in a regulated environment.
- Deep understanding of customer outcomes risk, governance and assurance within financial services.
- Excellent written and verbal communication skills, able to convey complex concepts clearly.
Benefits
- Annual leave with bank holidays
- Employer matching pension scheme
- Private medical insurance
