Tech Services Analyst - T2
RRD Supply Chain SolutionsColombo, Western Province, Sri Lanka
Posted October 1, 2025
Full Time
About the Company
RRD Supply Chain Solutions is a global provider of end‑to‑end supply‑chain services that help clients in medical devices, diagnostics, consumer electronics and collectibles accelerate time‑to‑market while improving profitability. Leveraging a network of 30 facilities worldwide, RRD delivers solution design, print, packaging, sourcing, inventory management, kitting, assembly, postponement and fulfillment, enabling rapid scaling for time‑sensitive projects. The firm’s proprietary technology and advanced analytics empower customers to navigate complex global logistics and make data‑driven decisions from strategy through execution. With a portfolio that serves 91 % of the Fortune 100 and a reputation for reducing complexity for regulated industries, RRD distinguishes itself by combining deep industry expertise with a flexible, customer‑centric approach.
Job Description
The Tech Services Analyst will assist IT functions, troubleshoot and resolve technical issues, and provide technical support to internal clients. The role requires a wide range of technical skills and knowledge, including computer hardware and software, operating systems, networks, and security compliance.
Requirements
- Bachelor's Degree or equivalent qualifications in Electronics / Computer Science
- Minimum of 2 - 4 years of experience in end user computing
- MCP Certification
- Knowledge on Windows & Mac platforms
- Basic networking concepts
- Familiar with hardware / software components and terminology
- Proficient in using ITSM tools like ServiceNow
- Good oral and written communication skills
- Excellent presentation and interpretation skills
- Adaptability / Flexibility