Insurance Follow-up Agent

The Recovery Specialist is responsible for managing outstanding accounts, resolving outstanding billing and collection issues, and ensuring accurate and timely payment. This role involves contacting insurance companies, submitting paperwork, and closing out patient balances. The position requires strong communication and problem-solving skills, and attention to detail.

Requirements

• Investigate/Reconcile outstanding accounts
• Make insurance calls to resolve outstanding balances
• Resubmit reprints, rebills, and/or appeals to insurance
• Identify and submit any needed contractual adjustments
• Identify remaining patient responsibility
• Close out the balance to the patient
• Effective written and oral communication
• Compliance with HIPAA, FCRA, FDCPA and other applicable laws and regulations