Service Coordinator
Rudd Equipment CompanySt. Louis, Missouri, United States
Posted March 31, 2026
Full Time
About the Company
Rudd Equipment Company is a leading dealer of construction and mining equipment serving six Midwestern states. With 65 years of industry experience, the company offers comprehensive sales, maintenance, and support services for heavy machinery, ensuring customers receive expert guidance and reliable parts. Rudd’s long‑standing reputation is built on a family‑oriented culture that values employee well‑being, which translates into attentive, respectful customer interactions. The firm’s blend of seasoned expertise and a youthful, collaborative spirit makes it an attractive workplace for professionals seeking a supportive, growth‑oriented environment.
Job Description
We are seeking an experienced individual to take on the role of Service Coordinator, who is responsible for dispatching Rudd’s Service Technicians to customer sites to obtain optimum efficiency of operations and superior customer service.
Requirements
- Coordinate and dispatch the field operations of Field Service Technicians
- Manage and schedule field service activities
- Take customer calls and handle technical questions from customers and field technicians
- Monitor status of service calls and communicate with customers
- Record and maintain files and record of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
- Monitor technician safety and DOT compliance
- Prepare equipment repair quotations
- Open and monitor service/repair work orders for accuracy
