Service Coordinator

The Service Coordinator is responsible for scheduling and dispatching service technicians, supporting efficient work order flow, coordinating parts procurement, and maintaining strong communication with customers and internal teams.

Requirements

• Effective scheduling and dispatching of service technicians
• Logistical, administrative, and material support for work orders
• Liaison between field personnel, customers, and internal departments
• Management of procurement and inventory tracking for service materials and equipment
• Qualification of service requests to determine urgency and optimize scheduling
• Support of the service team with materials, tools, and equipment delivery coordination
• Issue and tracking of purchase orders for parts and materials
• Coordination of returns of unused materials and issue of credit POs
• Monitoring of truck stock and warehouse inventory levels
• Awareness of high-risk customers and coordination with Service Manager
• Excellent customer service and communication
• Capture and report of potential sales leads or upgrade opportunities
• Maintenance of accurate and timely completion of work order records and technician time reports
• Support of internal collaboration between service, sales, warehouse, and accounting teams
• Maintenance of a clean and organized work area

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Opportunities for professional development and certification assistance