German Speaking Customer Service Agent

We are seeking a German Speaking Customer Service Agent to support our customers throughout their journey with us. You will work in a fast-paced e-commerce environment, handling customer inquiries via email, phone, social media, and selected market places.

Requirements

• Handle customer inquiries via email, phone, social media, and selected market places
• Provide accurate and clear information regarding orders, deliveries, returns, and refunds
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction
• Collaborate with internal teams to resolve complex cases
• Meet individual and team service level targets (SLAs, response times, quality standards)
• Contribute to improvements of support workflows and ways of working
• Actively contribute to a positive, supportive team environment

Benefits

• Competitive benefits
• Free coffee, fruit, and snacks
• A culture built on our values
• Wellness allowance
• Onsite masseuse