Team Manager, Customer Service

Rugvista is looking for a Team Manager to lead and develop our Customer Service team, with a genuine ownership mindset and a passion for delivering outstanding customer experiences.

Requirements

• Proven leadership experience in customer service, preferably in an e-commerce or digital environment
• Comfortable working towards clear targets and using KPIs to track and improve performance
• Strong communicator with the ability to build relationships with your team and cross-functional stakeholders
• Fluent in English, written and spoken; Swedish or additional languages are a plus
• Curious about how technology and AI can transform customer service work
• A valid Swedish work permit
• Experience with Zendesk or similar platforms, and a genuine interest in home décor or rugs, is considered a plus.

Benefits

• Solid benefits package, including wellness allowance
• Newly developed office in Malmö, designed for collaboration and performance, including a fully equipped on-site gym