Customer Experience Agent/Logistics Coordinator

RunBuggy is a cutting-edge automotive logistics platform seeking a Bilingual Customer Service Agent to provide top-notch service to customers. The role requires proficiency in using Microsoft Outlook, Word, and Excel, and experience searching and using the internet. A high school diploma or equivalent is required, and experience in call centers, automotive, logistics, or transportation is a plus.

Requirements

• Handle a high volume of inbound and outbound phone calls
• Maintain updated knowledge of company products and services
• Field incoming phone calls and respond to phone messages
• Promptly respond to customer questions via email or website
• Answer customer questions and resolve issues
• Help resolve shipping issues with professionalism
• Assist users with uploading pictures or completing orders in the system
• Document important customer information for future reference
• Collect and record customer feedback and information and share with departments and team members
• Generate interest in new products or services and connect customers with salespeople
• Foster and maintain relationships with customers to improve retention rate

Benefits

• Market competitive pay
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan
• Employee wellness program
• Employee rewards, discounts, and recognition programs
• Generous company-paid holidays (12 per year), vacation, and sick time
• Paid paternity/maternity leave