Sportsbook and Online Casino Customer Support Agent - Standard Shift
Rush Street InteractiveNew Jersey, United States
Posted September 30, 2025
36000 - 48000 USD year
Full Time
About the Company
Rush Street Interactive (RSI), founded in 2012 by gaming industry veterans, is a leading provider of online casino and sports betting services in the U.S., Canada, and Latin America. The company offers brands like BetRivers, PlaySugarHouse, and RushBet, focusing on delivering friendly, fun, and fair experiences to customers. RSI emphasizes transparency, honesty, and responsible gaming practices while offering award-winning platforms and personalized offerings to enhance user experience.
Job Description
Rush Street Interactive is seeking a Sportsbook and Online Casino Customer Support Agent to deliver top-tier service to their players through live chat, email, and phone. This role focuses on solving issues, leveling up the player experience, and being a trusted problem-solver within a rapidly growing company. They offer a hybrid position with a Standard Shift schedule, including options for weekends and evenings.
Requirements
- 1+ years of customer service experience (call center, helpdesk, or online support preferred)
- Strong communication skills, especially written
- Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting
- Flexible schedule, including availability for weekends, evenings, and holidays
Benefits
- Discretionary annual company bonus
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage
- Dental and vision insurance
- Employee Assistance Program
- Paid Time Off
- Pay Range