Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift

Rush Street Interactive is a market leader in online casino and sports betting. As a Player Support Agent, you'll deliver top-tier service to players through Live Chat, Email, and Phone. The role operates on Swing, Reverse Swing, or Overnight Shift schedules based on coverage needs.

Requirements

• 1+ years of customer service experience (call center, helpdesk, or online support preferred)
• Strong communication skills, especially written—tone, grammar, and clarity matter
• Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting
• Highly reliable, self-motivated, and able to adapt in a fast-paced environment
• Flexible schedule, including availability for weekends, evenings, and holidays
• Experience or interest in sports betting and major U.S. sports is a major plus
• Active Gaming Control Board Licenses preferred or ability to obtain

Benefits

• Discretionary annual company bonus (Eligibility Varies by Role)
• 401(k) plan with 100% company match on the first 4%
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
• Paid Time Off (Eligibility Varies by Role)
• Employee Assistance Program (EAP)