Desktop Administrator I, IT Infrastructure (Plano, TX)
RyanPlano, Texas, United States
Posted March 13, 2026
Full Time
About the Company
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 5,900 professionals and associates serves over 77,000 clients in more than 80 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com.
Job Description
The Desktop Administrator I's primary responsibility is attending to calls from various locations for any issues related to desktop and laptop systems and software, including installation, configuration, triaging and problem resolution activities.
Requirements
- High-school diploma or general equivalency diploma (GED)
- 1-3 years related IT helpdesk/desktop administration experience
- Bachelor's Degree in Information Technology or related field (plus)
- Fluency in English (Reading, Writing, Speaking)
Benefits
- Generous Personal Time Off (PTO) Benefits
- 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
- Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
- 401K with Employer Match
- Tuition Reimbursement After One Year of Service
- Fertility Assistance Program
- Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service