We are immediately hiring a Client Services Supervisor in New Albany, OH for our Supply Chain Solutions division. The Client Services Supervisor is responsible to supervise, coordinate and oversee the logistics operations and provide coaching, development and training to the staff members.
Requirements
- Supervise, coordinate and oversee day to day logistics operations;
- Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications;
- Establish work schedules and procedures and coordinate activities of the workers to ensure optimal shift/team logistics;
- Accountable for site Key Performance Indication (KPI);
- Working in collaboration with customer in all aspect of operations;
- Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes;
- Cultivate team spirit with a Diversity and Inclusion initiative and promote cooperation by seeking opportunities to improve internal processes;
- Carry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriate;
- Address performance problems through corrective action and disciplinary process;
- Understand labor agreement and maintain positive labor relations with all employees;
- Responsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies;
- Provide appropriate orientation for employees and Lead Hands and give them the information, technology and any material necessary to perform their jobs;
- Manage a team of 12-15 Customer Service Representatives
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
