Customer Service Supervisor

Under the responsibility of the Manager, the Supervisor Logistics is responsible to supervise, coordinate and oversee the logistics operations and provide coaching, development and training to the staff members.

Requirements

• Supervise, coordinate and oversee day to day logistics operations
• Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
• Establish work schedules and procedures and coordinate activities of the workers to ensure optimal shift/team logistics
• Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes
• Carry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriate
• Address performance problems through corrective action and disciplinary process
• Understand labor agreement and maintain positive labor relations with all employees
• Responsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies
• Provide appropriate orientation for employees and Lead Hands and give them the information, technology and any material necessary to perform their jobs

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan