Customer Service Supervisor

The Customer Service Supervisor supports the daily operations of the customer service team to ensure timely, accurate, and high-quality service for all clients. This role provides direct guidance to customer service representatives, assists with escalated issues, and helps maintain efficient workflows that support a positive customer experience.

Requirements

• Lead, coach, and mentor a team of customer service representatives
• Serve as the primary point of contact for key clients
• Provide regular feedback and assist team members with resolving customer inquiries and challenges
• Manage customer escalations
• Provide coverage and handle customer accounts during team member absences
• Monitor daily workflows
• Recommend improvements to processes and tools
• Track and review individual and team performance metrics
• Provide coaching based on performance results
• Support team members' development

Benefits

• Medical
• Dental
• Vision
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Flexible Spending Accounts
• Life and Accidental Death & Dismemberment Insurance
• Short & Long Term Disability
• Tuition Assistance Program
• Commuter Benefits
• Vacation