Customer Service Supervisor

The Commodities Customer Service Supervisor is responsible for providing hands on customer service and customer assistance, assisting the team with escalations to resolve customer complaints and operational issues. This role will work with Customer Service leadership as well as various departments to support in all matters related to Customer Service while supporting the division’s goal of operating in a financially efficient manner.

Requirements

• Responsible for scheduling/PTO coverage and daily operation for the commodities customer service team.
• Coordinate day to day activities of the commodities customer service team.
• Effectively manage all Commodities Customer Service processes and work closely with Operations, Sales and Security to ensure the right decisions are made at the right time, appropriate communication occurs and that plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements as business needs change.
• Work closely with all Customer Service and operations departments across the US to provide and communicate accurately all information and pricing for services to customers and where necessary other internal departments within Brinks as well.
• Interface with Regional Managers to respond to concerns and issues from field office operations and maintain relationships with customers and overseas affiliates.
• Work with GM to train and develop current staff, create KPIS and measure for success.
• Fully prepare and submit service orders.
• Maintain/submit special logs, reports, and records as requested.
• Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed.
• Respond to inquiries regarding the status of items in transit through our system.
• Perform other duties as assigned and deemed necessary

Benefits

• Medical, dental, vision, and life insurance plans
• 401(k) Plan
• Generous Paid Time Off