Customer Engagement Manager

The Customer Engagement Manager position is responsible for managing assigned accounts, educating customers on additional services, and attaining sales quotas and profit targets.

Requirements

• Attain or exceed assigned sales quotas and profit targets.
• Develop a sales penetration plan to expand Ryder's wallet share.
• Segment account base by opportunity for growth, renewal, and potential for risk of loss.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influencers.
• Develop complete understanding of customers' business, goals, and objectives.
• Work collaboratively with DTS/SCS to develop upsell opportunities.
• Serve as facilitator between customers and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customers.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor VOC results by account.
• Develop knowledge base of competitive alternatives and identify share of wallet opportunities.
• Contribute to an effective transition of accounts sold upstream in Ryder's services portfolio.
• Update CRM with relevant account specific details and interactions.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
• Supply customer with information regarding operational performance.
• Learn customers business & Operations.
• Provide customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• 401(k) retirement savings plan