Operations Management Trainee - Fleet Services

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This role requires a completed 4-year college degree and has a salary range of $55K - $60K. The ideal path of progression in this role is an Ops Supervisor. The job requires strong mechanical skills, excellent follow-up practices, and strong verbal and written communication skills.

Requirements

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan