Shift Supervisor - 2nd Shift

The Operations Supervisor assists the Operations Manager and/or Sr. Operations Manager in managing the operations and personnel for a shift of a particular location, with supervisory duties of employees on a shift. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met.

Requirements

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
• Ensures all warranty policies and procedures are executed
• Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor Management: Provides management, training and development of all personnel assigned
• Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
• Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
• Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
• Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan