This position leads the technical design and implementation of technologies within their disciplines. Monitors team performance against SLA's and KPI's and makes improvements to processes to ensure the highest level of efficiency and customer service.
Requirements
- Coordinates with other system leads and architects to align infrastructure systems with the organization’s IT strategy and industry best practices.
- Monitors adherence to IT Operations SLA’s and KPI’s and provides recommendations for continuous improvement in efficiency and customer satisfaction.
- Develops high-level designs within their technology discipline for new technology implementation, optimization, and solution delivery that aligns with the strategies within IT Operations.
- Develops strategies, priorities, and direction for systems and solutions within their technology disciplines for current and emerging technologies
- Evaluate and recommend new products/tools and maintains knowledge of emerging technologies within their technology discipline.
- Monitor systems performance/alerting, ensures capacity planning is performed and is proactive in assessing and providing recommendations for improvement and perform as an internal consultant, advocate, and change agent for their technology disciplines.
- Proactively reviews RCA’s and system performance to make recommendations for improved system availability and performance.
- Work across IT to proactively communicate and understand technology, project and process improvement areas to ensure operational health/monitoring/alerting.
- Develop and maintains design patterns for their technology within their discipline.
- Develops and owns the technology road map to provide definition, direction, and guidance of IT infrastructure
- Mentors others on the technical, functional, and process knowledge and skills needed to achieve results at the optimum level of performance
- May perform a primary role as project tech leader for implementation of infrastructure projects
- Provide advanced knowledge, skills, and experience within technology discipline
- Performs other duties as assigned
Benefits
- Comprehensive health and welfare benefits
- Paid time off for vacation, illness, bereavement, family and parental leave
- Tax-advantaged 401(k) retirement savings plan
