Client Service Associate

The Client Service Associate (CSA) team is dedicated to delivering exceptional frontline service to customers and prospects, ensuring they have a positive experience with S&P Commodity Insights products and services. The Client Service Associate plays a crucial role in driving business success by acting as the primary point of contact for customers and prospects, ensuring that their inquiries are handled efficiently and effectively.

Requirements

• Provide outstanding assistance to clients via various interaction methods, ensuring a seamless service experience.
• Address and resolve client inquiries related to products, billing, technical issues, and account changes with thorough and accurate solutions.
• Maintain an active focus on resolving customer cases efficiently, demonstrating patience and professionalism throughout the process.
• Ensure timely follow-up on customer complaints, making clients feel valued and addressing their concerns effectively.
• Adhere to Salesforce.com procedures, delivering actionable metrics that support S&P Commodity Insights and its business partners.
• Identify upselling opportunities and engage potential clients, contributing to the overall growth and success of the organization.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.