Customer Success Manager

Customer Success Manager role at S&P Global Market Intelligence, responsible for client journey and touch points to create long-term engagement, driving adoption, retention, and growth. Developing and executing data-driven processes to deliver world-class customer experience. Evolving client relationships, product knowledge, and industry expertise to increase client value.

Requirements

• Proactive attitude and ability to work well in teams
• Exceptional skills in listening to clients, articulating ideas, and complex information in a clear and concise manner
• Proven record of maintaining strong relationships with senior client members, addressing their needs, and maintaining high client satisfaction
• Goal and action-oriented, with ability to organize, multi-task, and prioritize in a fast-paced environment
• Experience in consultative sales or client-facing roles, and in dealing with challenging situations
• Bachelor's degree in Finance, Economics, or related field
• Strong MS office skills

Benefits

• Health & Wellness
• Flexible Downtime
• Continuous Learning
• Invest in Your Future
• Family Friendly Perks
• Beyond the Basics