Customer Success Manager

Customer Success Manager responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and supporting strategic objectives on the account level. The role involves partnering with senior stakeholders across Commercial and Product organizations to establish and refine best practices. Key responsibilities include driving client engagement and retention, developing and executing strategic account plans, and promoting product awareness and cross-selling.

Requirements

• Bachelor's degree
• Minimum 3 years of relevant Sales or Clients Servicing experience in the financial sector
• Strong knowledge and understanding of Capital Markets and Financial Services Industry
• Advanced knowledge of Salesforce, Microsoft Excel, and MS Office

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.