Customer Success Manager, Capital IQ Solutions, ASEAN

The Customer Success Manager will develop and execute proactive contact initiatives to drive continuous service improvement and product adoption, educate clients on S&P Global Market Intelligence's capabilities, and increase adoption/usage by focusing on distinct users.

Requirements

• Developing and executing proactive, creative, and ongoing contact initiatives in partnership with the marketing and relevant account team(s).
• Driving continuous service improvement with the ultimate goal of product adoption and usage growth.
• Providing platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaising with product management team to master new product enhancements and relay client feedback on an ongoing basis.
• Monitoring product usage and developing account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities.
• Understanding customer business and market trends and suggesting ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs.
• Ensuring enhancement requests from clients are routed to product stakeholders.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.