Customer Success Manager, Visible Alpha, APAC

The Customer Success Manager will be responsible for driving user engagement, product adoption, and satisfaction across Visible Alpha (VA) Insights and VA on Pro. The role requires a proactive attitude, exceptional communication skills, and the ability to work well in teams. The ideal candidate will have a proven track record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.

Requirements

• Lead targeted engagement campaigns for VA to increase product usage and deepen adoption
• Develop expertise in the VA platform and deliver tailored training to clients
• Effectively position and pitch VA alongside Capital IQ Pro
• Cultivate strong relationships with VA power users and key stakeholders
• Partner with fellow CSMs to coordinate outreach and share insights on VA engagement across accounts
• Monitor VA product usage, develop account profiles, and collaborate on renewal proposals and upsell opportunities
• Capture and synthesize client feedback specific to VA/Estimates

Benefits

• Health & Wellness
• Flexible Downtime
• Continuous Learning
• Invest in Your Future
• Family Friendly Perks
• Beyond the Basics