Customer Service Supervisor
SafarilandOntario, Canada
Posted January 21, 2026
50000 - 60000 CAD
Full Time
About the Company
Safariland Group is a leading manufacturer of protective gear for law enforcement, military, first responders, and competitive shooters, drawing on more than five decades of industry expertise. The company integrates a portfolio of trusted brands to deliver advanced body armor, helmets, and tactical accessories that meet the highest safety standards. With a culture rooted in legacy, innovation, and a customerâfirst philosophy, Safariland has saved over 2,000 lives through its Safariland Saves ClubÂź and continues to pioneer new solutions that protect those who protect us. Employees collaborate across design, engineering, and research to create worldâclass equipment that upholds the companyâs commitment to excellence and lifeâsaving performance.
Job Description
The Customer Care Supervisor leads a support team, providing hands-on guidance and real-time coaching to customer care representatives. The role involves fostering a positive environment, monitoring team performance, and acting as the trusted escalation point for customer concerns.
Requirements
- Proven experience in customer service leadership or supervisory roles
- Strong communication skillsâclear, empathetic, and solution-focused
- Demonstrated success managing escalations, resolving conflicts, and guiding customers through complex issues
- Analytical mindset with experience using metrics to drive performance
- Proficiency with customer service platforms, ticketing systems, and reporting tools