Microsoft Solutions Engineer

As a Microsoft Solutions Engineer, you will engage directly with internal customers, IT, and business partners, providing day-to-day comprehensive support of Microsoft solutions from initial request to fulfillment and resolution.

Requirements

• Provide exceptional service to internal customers, including end user training and support.
• Accurately document all work performed through a ticketing system, including details and outcomes.
• Oversee requirements gathering, consulting, project planning, design, build, and testing of new and existing Microsoft solutions to meet business needs that support overall business strategies.
• Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases if necessary; notice trends and report recurring problems.
• Design, configure, and maintain business process workflows.
• Generate and maintain MS solutions operating procedures and dataflow diagrams.
• Interact with vendor(s) for system and application upgrades and problem resolution.
• Assist with vendor analysis, approval, and implementation.
• Develop design documentation, project plans and test procedures for the installation and upgrade of hardware and software.
• Support data retention policy by managing retention configurations and backups.
• Maintain basic to intermediate architectural awareness of application layers (UI, shared core services, external interfaces, data services, etc.).

Benefits

• Full medical, vision, dental, 401k matching, HSA, and FSA
• Professional Development Opportunities: Offering training programs, workshops, and mentorship.
• Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
• Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth: Clear paths for career advancement and internal promotions.
• Work-Life Balance: Encouraging a healthy balance between professional and personal life.
• Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
• Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
• Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.