Technical Applications Analyst

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Requirements

• Experience with Box or ServiceNow is required, including enterprise administration and ongoing platform support.
• Experience in business systems analysis, application support, or enterprise platform management.
• Demonstrated ability to translate business needs into system configurations and technology-enabled solutions.
• Experience working with enterprise platforms such as content management, workflow, or service management systems.
• Familiarity with automation, AI-enabled features, or intelligent platform capabilities.
• Ability to define metrics, establish baselines, and measure operational outcomes.
• Strong communication and relationship-building skills across technical and business stakeholders

Benefits

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program