Director Customer Success, EMEA
SafetyCultureManchester, England, United Kingdom
Posted March 3, 2026
Full Time
About the Company
SafetyCulture is a mobile-first operations platform that offers comprehensive solutions for conducting inspections, managing assets, and training teams. The company provides real-time data capture and actionable insights, enabling organizations to enhance safety standards, improve operational excellence, and drive continuous improvement. SafetyCulture's distinctive approach focuses on delivering tangible benefits through intuitive tools and processes.
Job Description
Join SafetyCulture as a Director Customer Success, EMEA, to lead and develop the EMEA Customer Success organisation, delivering against regional retention and expansion targets and refining a Customer Success strategy aligned to SafetyCulture’s global vision.
Requirements
- Strategic and commercially minded Customer Success leader
- Experience in building and scaling high-performing SaaS teams across EMEA
- Ability to lead leaders, partner with Sales and Product, and turn strong customer outcomes into long-term value, retention, and sustainable business impact
- Balanced leadership style grounded in data, commercial judgement, and genuine customer empathy
- Comfortable challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments
Benefits
- Equity with high growth potential
- Competitive salary
- Flexible working arrangements
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- Access to our Leadership Academy
- In-house Culinary Crew
- Wellbeing initiatives
- Quarterly celebrations and team events
- Gym sessions, book club, pet-friendly offices