Manager, Customer Success EMEA

We're a global tech company building tools that make work better for the 3 billion people who keep the world moving. We're looking for a Manager, Customer Success to join our EMEA team to ensure outcome alignment and value realisation through customer use of our SafetyCulture platform.

Requirements

• Strong understanding of SaaS business models and Customer Success metrics
• Excellent communication, interpersonal, and leadership skills
• Ability to analyse customer data, develop insights, and drive strategic initiatives
• Proficiency with Customer Success tools and CRM software
• Dedication to developing high-performing Customer Success Managers
• Strong customer-centric mindset aligned to our mission

Benefits

• Flexible working arrangements
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• Access to our Leadership Academy
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events
• Gym sessions, book club, pet-friendly offices and more