Senior Customer Success Manager

SafetyCulture is a customer and product-led SaaS company that empowers front line workers to drive operational excellence and take ownership of their safety and wellbeing. We're seeking a Senior Customer Success Manager to join our team in Manchester, responsible for driving success across our highest opportunity accounts.

Requirements

• 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
• Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
• Strong ability to build executive relationships and drive business value for Enterprise customers
• A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Ability to actively listen, understand customer pain points and take action
• Thrives in a fast-paced, dynamic environment
• Professional proficiency in French or German (bonus)

Benefits

• Equity with high growth potential, and a competitive salary
• Flexible working arrangements, with the option to work from home and the local SafetyCulture office
• Access to professional and personal training and development opportunities
• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt! global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices