Senior Customer Success Manager
ForterLondon, England, United Kingdom
Posted January 16, 2026
Full Time
About the Company
Forter is a company that provides a Decision Engine for fraud prevention and customer trust in digital commerce.
Job Description
The Senior Customer Success Manager will be a key addition to the Customer Success team, building lasting relationships with client executives, solving complex business challenges, and growing partnerships. The role requires 5+ years of post-live, client-facing Customer Success experience and experience leading monthly and quarterly business reviews.
Requirements
- 5+ years of post-live, client-facing Customer Success experience
- Experience leading monthly and quarterly business reviews with client executives
- Experience communicating client business objectives or issues to internal leadership
- Experience collaborating with internal Product, R&D, and/or operations team
- Experience enabling and training clients on how to use the company's UX
- Experience in a SaaS startup environment, preferably in the payments, fraud, or finance industry
Benefits
- Competitive salary and bonus plan
- Restricted Stock Units (RSU's)
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays, every Friday
