Senior Customer Success Manager
MongoDBSan Francisco, California, United States
Posted January 16, 2026
87000 - 172000 USD year
Full Time
About the Company
MongoDB is a global company with a culture of innovation and customer-centricity.
Job Description
We are looking for a Senior Customer Success Manager to join our team. In this role, you will be responsible for providing strategic guidance to customers, managing customer relationships, and driving growth and retention.
Requirements
- 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
- A background and passion for advocating on behalf of your customers
- A mind for technology and ability to learn about MongoDB and databases
- The ability to act with a high level of autonomy and make key decisions to drive effective customer outcomes
- An entrepreneurial mindset and ability to build new process or practices to ensure customer success
- Team player and passion for collaboration
Benefits
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health counseling
- Access to transgender-inclusive health insurance coverage
- Health benefits offerings