Enterprise Customer Success Senior Manager
ZenotiSeattle, Washington, United States
Posted August 1, 2025
95000 - 100000 USD year
Full Time
About the Company
Zenoti offers an all-inclusive cloud-based software platform for spas, salons, and med spas, providing comprehensive solutions for appointment scheduling, billing, marketing, inventory management, employee management, and customer loyalty. With a focus on reliability, scalability, and enterprise-level technology, Zenoti powers thousands of businesses globally, streamlining operations and enhancing customer retention. The company's mobile-first approach and innovative features set it apart in the industry.
Job Description
Zenoti is seeking an Enterprise Customer Success Senior Manager to manage a book of key customers and drive overall account health. The ideal candidate is analytical and meticulous, with experience working with complex customers and driving growth, retention, and satisfaction.
Requirements
- Bachelor’s degree required
- 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers
- Ability to travel as needed to be on-site with key customers or attend important industry events
- Strong empathy for customers and passion for revenue and growth
- Experience working in fast-paced growth environments
- Proven success in client growth, retention, and satisfaction
Benefits
- Be part of a high-growth, innovative company transforming the beauty and wellness industry.
- Work in a dynamic and collaborative environment with industry leaders.
- Opportunities for professional growth, learning, and career advancement.