Senior, Upmarket Customer Success Manager

We're looking for a strategic and experienced Customer Success Manager to lead relationships with some of the world's most recognized eCommerce brands.

Requirements

• Own customer relationships post-onboarding through renewal
• Deliver a true consultant perspective in every interaction
• Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting
• Proactively track adoption and performance metrics
• Lead strategic QBRs and executive-level conversations
• Build and maintain strong, multi-threaded relationships with stakeholders
• Collaborate cross-functionally across global teams
• Advocate for customer needs internally
• Develop and maintain a deep understanding of Yotpo's products and the broader marketing landscape

Benefits

• Company sponsored RRSP matching
• 100% coverage of additional benefits programme
• Equity in options
• Individualized career development, rewards and recognition
• Wellness and philanthropic programming and events