Upmarket Customer Success Manager
YotpoNew York, New York, United States
Posted January 12, 2026
100000 - 130000 USD year
Full Time
About the Company
Yotpo is a leading provider of AI-powered Reviews and Loyalty solutions for eCommerce brands.
Job Description
Yotpo is seeking a strategic and experienced Customer Success Manager to lead relationships with top eCommerce brands. The role involves owning customer relationships, driving business outcomes, and ensuring customers achieve success and growth across Yotpo's platform.
Requirements
- 3-5 years of CS or Account Management experience required (ideally from a MarTech company)
- Strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders
- Analytical and data-driven, using insights to measure performance and demonstrate business impact
Benefits
- 100% coverage of employee medical premiums
- 90% coverage for dependent/family premiums
- 100% coverage of employee dental + vision premiums
- Comprehensive life and disability insurance
- Flexible Time Off (FTO) policy, sick time, and paid holidays
- Equity in options
- Company sponsored 401K matching
- Pre-tax Commuter and Healthcare benefits
- Comprehensive paid leave for new parents and Dependent Care FSA
- Individualized career development, rewards and recognition
- Wellness and philanthropic programming and events
