Senior Customer Success Manager

We are looking for an experienced Customer Success Manager to join our team and take ownership of strategic client relationships. You'll work with some of our largest accounts, ensuring smooth onboarding, driving adoption, and uncovering growth opportunities.

Requirements

• Customer-first mindset with a proven ability to build relationships
• Strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs
• Excellent communication and data storytelling skills.
• Experience identifying expansion opportunities and working with Sales teams to close them
• Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
• Proven ability to manage multiple accounts and client types simultaneously

Benefits

• Competitive compensation with equity options
• Comprehensive health insurance
• Gym & wellness reimbursement
• Work from anywhere for up to 4 weeks per year
• Generous vacation policy, duvet days, and mental health days