Senior Customer Success Manager

Workato is looking for a Senior Customer Success Manager to join our growing team in the West Coast. In this role, you will work with customers to ensure the success and adoption of the Workato Intelligent Automation Platform.

Requirements

• BS or equivalent education
• 5+ years of experience in consulting, customer success management and technical account management
• Experience in Integration and/or business automation
• Understanding of large complex businesses with many stakeholders
• Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
• Impressive track record of high customer retention and growth
• Strong sense of customer empathy and customer-centrism
• Excellent interpersonal and communication skills
• Strong problem solving and analytical thinking
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• A passion for and belief in the power of automation to drive business value

Benefits

• Variable salary
• Benefits
• Perks
• Equity