We are looking for a Senior Customer Success Manager to drive adoption and customer success within a growing portfolio of top-tier customer accounts. The ideal candidate will have 5+ years of customer-facing experience, with at least 2-3 years of enterprise account management experience and 1+ year of technical account management.
Requirements
- 5+ years in customer-facing roles
- At least 2-3 years of enterprise account management experience
- At least 1+ year of technical account management
- Ability to handle escalation management
- Strong project management fundamentals
- Passionate about building customer success for the SuccessKPI brand
- Ability to help customers overcome technical and training hurdles
- Hands-on experience with data warehousing ecosystems
- Hands-on experience with data and analytics tools
- Familiarity with ETL tools
- Knowledge and experience with deployment architectures
- Contact center management familiarity and experience
Benefits
- Flexible work environment
- Competitive benefits and perks
- Opportunity to work for a fast-growth global company in the rapidly growing analytics space
- Opportunity for career development and growth opportunities
- Opportunity to build industry relationships and work alongside seasoned industry experts
