SuccessKPI is an innovative on-demand insight platform that leverages artificial intelligence and automation to unify customer experience data across multiple channels. By integrating seamlessly with popular CCaaS solutions like Amazon, Genesys, and Twilio, SuccessKPI offers a comprehensive suite of services including analytics, quality assurance, speech recognition, and AI-driven coaching. Trusted by leading global contact centers, SuccessKPI empowers agents, managers, and executives to deliver exceptional customer service through real-time insights and actionable intelligence.
Open Positions
Senior Analytics Consultant - Remote, India
Bachelor's degree in Computer Science, 7+ years of experience in SaaS, AWS certification, SQL and MicroStrategy Reports skills
Analytics Consultant
Bachelor's degree in Computer Science, Computer Engineering, or related fields; 4+ years relevant work experience in data & analytics focused role; Strong analytical and logical problem-solving approach
Senior Manager Channel Sales (TSD)
5+ years of experience in channel management, sales, or business development, with a proven track record of managing TSD or similar channel partnerships
Finance Manager
5-8+ years of experience in FP&A, Corporate Finance, or related roles with advanced financial modeling, forecasting, and analytical skills
Enterprise Architect
12+ years of software engineering experience, 5+ years in senior architecture leadership, expertise in AWS, Business Intelligence, and AI/ML
Customer Success Manager (UK)
5+ years in customer-facing roles, 2-3 years of enterprise account management experience, and 1+ year of technical account management
Senior Customer Success Manager
5+ years of customer-facing experience, at least 2-3 years of enterprise account management experience, and 1+ year of technical account management