SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
The Senior Analytics Consultant is a self-driven individual with a proactive mentality that has a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the associate consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects. Are you unsure if you have what it takes? Are you smart and driven to succeed? Interested in learning new technology? Do you like working with numbers and analytics? You will succeed here!
Job Location: Remote work from home - India
Why work for SuccessKPI:
- Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
- Opportunity to work for a fast-growth global company in the rapidly growing analytics space
- Opportunity for career development and growth opportunities as we grow and scale
- Opportunity to build industry relationships and work alongside seasoned industry experts
- Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!
What You’ll Do:
- Leverage analytics tools to derive business insights
- Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries.
- Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility
- Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
- Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
- Document best practices to increase our knowledge base
What You’ll Bring:
- Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience.
- Minimum of 7+ years' experience in SaaS
- Completion of 1+ AWS certification or related cloud experience, a plus
- Experience in implementing MicroStrategy Reports, Dashboards and
Freeform SQL reports is a must - Strong working knowledge of SQL and ability to write and tune complex queries.
- Hands-on experience with RedShift is a plus
- Linguistics, behavioral science background
- Speech and Text skills with ability to build framework to ID topic trends
- Ramp & ongoing monitoring
- Analytics skills with end-to-end date flow knowledge
- Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations
- opportunities for improvements
- Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.)
- Strong analytical and logical problem-solving approach (Identify, describe, resolve)
- Adaptable individual who can create structure in ambiguous or rapidly changing environments
- Highly self-motivated and able to work independently as well as provide direction to team and defines what needs to be done
SuccessKPI India Benefits:
- Virtual Work opportunity
- Opportunity to work and help shape a fast-growing company
- Paid Holidays
- Paid Leave / Paid Time Off
- Parental Leave
- EPF
- Medical Insurance
- Accidental Disability Coverage
- Perk Stipend
- Stock Options
- Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
