Subject Matter Expert
SagilityJamaica
Posted August 11, 2025
Full Time
About the Company
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise.
Job Description
The Subject Matter Expert (SME) serves as a key resource within the call center, providing in-depth knowledge, guidance, and support on processes, systems, and customer service protocols.
Requirements
- In-depth knowledge of processes, systems, and customer service protocols
- Ability to train, coach, and resolve complex customer issues
- Strong communication and liaison skills
