Principal Solution Engineer | Service Cloud

Role Overview

The Service Cloud Solution Engineer plays a critical role in showcasing tailored Service Cloud solutions to customers and prospects. This role requires a combination of thought leadership, technical expertise, and business acumen, along with the ability to build credibility and strong relationships.

What You Will Do

Advocate for the value of AI-powered Service Cloud solutions to customers and internal teams, assess business requirements, develop and execute technical sales strategies, and configure and deliver tailored solution demonstrations.

Why It Might Be a Fit

The Solution Engineer will collaborate on cross-functional initiatives and with other international teams to move the business forward, and will have the opportunity to unleash their potential and be limitless in all areas of their life.

Requirements

• Strong understanding of contact centre operations and processes
• Curiosity and drive to uncover and understand customer challenges
• Proven ability to collaborate and solve technical problems in diverse environments
• Strong multitasking skills and the ability to perform in fast-paced, team-oriented settings
• Experience as a Sales Engineer, Solution Architect, or similar role within a CRM or AI-focused organisation
• Willingness to travel (up to 50%, depending on location and team requirements)
• Knowledge of cloud technologies, AI landscape, and related applications
• Hands-on experience with application configuration and adapting solutions to customer needs
• Ability to work independently, manage deadlines, and take ownership of complex problems

Benefits

• Unleash Your Potential
• Balance and be your best
• AI agents accelerate your impact
• Amazing experiences that customers love