Associate Channel Support Engineer

Join a key leader in the industry scaling the next core commerce infrastructure and collaborate to win on the digital shelf. As an Associate Channel Support Engineer, you will develop and maintain a deep understanding of the Salsify platform and our customers' specific needs while working alongside a team of dedicated and hardworking technical support professionals across the globe.

Requirements

• 1+ years of experience in customer-facing, problem-solving technical support positions
• Working knowledge of programming languages and technologies like Ruby/Python, Regular Expressions, Git/GitHub, CLI/Shell, VS Code, etc.
• Deep technical, analytical, and problem-solving skills
• Organized, detail-oriented, and diligent
• Ability to learn and guide others
• Self-starter and individual performer, contributing to overall team efficiency and collaboration

Benefits

• Competitive market rates
• Performance-based pay
• Bonus incentive
• Health & medical benefits
• PTO
• Equity in the form of stock options