Salt Security is a pioneer in API Security, and we're seeking a Technical Account Manager to join our Customer Success team. In this role, you'll work with customers to maximize the value of their investment and operationalize Salt Security's solutions. You'll thrive on proactive customer engagement, deliver best practice configurations, and guide customers through every stage of value realization.
Requirements
- Serve as a dedicated Technical Advisor and trusted technical partner
- Jointly define outcome-driven operational plans aligned to security and business objectives
- Develop mutual action plans with customers to advance time-to-value and progress them through the Customer Journey
- Identify and prioritize high-impact platform use cases and provide hands-on guidance to move them into production
- Proactively brief customers on new platform capabilities and guide the adoption of MCP and AI-driven features
- Deliver best-practice recommendations based on customer architecture and usage
- Articulate and train customers in Salt's industry-leading best practices
- Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers
- Provide a roadmap to guide customer compliance and application security teams to develop their own API Security Standards program
- Leverage your deep technical and product knowledge with the understanding of customer needs to educate your customers on API security and mature your customers' use cases
- Manage customer relationships from customer users/operators to executive stakeholders
- Demonstrate and amplify the Salt value to the senior customer stakeholders
- Balance the details with the big picture and leverage your project management skills to maintain accurate details, notes, and next steps with customers
- Bring an empathetic, listening-oriented, outside-in perspective to your engagement with customers
- Become a trusted advisor for the customers and ensure you proactively articulate and advocate for their collective voice and needs internally
- Provide feedback and work with Product and R&D on issue tracking via Jira and feature escalations and prioritization
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Tuition Reimbursement
- Relocation Assistance
- Generous Parental Leave
