Patient Access Representative

Salud Para La Gente provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. The Patient Access Representative provides excellent customer service, answers incoming and makes outgoing telephone calls, and is knowledgeable about all clinic departments and services.

Requirements

• High School Diploma or GED
• Minimum of one year’s experience customer service
• Experience with computer entry
• Excellent alphabetical and numerical skills for filing and payment processing
• Must be bilingual in English/Spanish
• Strong communication and basic math skills
• Ability to maintain strict patient confidentiality
• Ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles
• Ability to maintain effective working relationships with co-workers and the public
• Critical thinking and ability to quickly prioritize tasks
• Effective problem-solver
• Extremely organized and detail-oriented
• Excellent communication skills, written and verbal
• Thorough knowledge and understanding of patient confidentiality and HIPPA rules

Benefits

• Medical, Dental, Vision, and Life Insurance Plans
• Paid Time Off (PTO): 19 days per year
• Paid Holidays: 12 per year
• 401(k) Retirement Plan with employer contribution
• Voluntary Long-Term Disability