Enterprise Select Customer Success Manager

Samsara is a pioneer of the Connected Operations Cloud, which enables organizations to harness IoT data and improve their operations. The Enterprise Select Customer Success Manager will work with Samsara's largest Fleet customers to understand their challenges, advise on leveraging Samsara for their needs, and become a long-term strategic partner.

Requirements

• 6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role
• Experience supporting Enterprise SaaS and/or Fortune 500 companies
• Strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills and value mindset
• Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution
• Customer travel is expected up to 25-40%

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more